1. Information we collect
Depending on how you use GeneratePaper, we may collect:
- Account information such as name, email address, phone number, role, institution and login-related records.
- Subscription and payment-verification information, including payment references and uploaded proof where applicable.
- Paper-generation selections, saved-paper records, quiz attempts, scores and institution-workspace activity.
- Contact-form details such as name, phone number, email, enquiry category and message.
- Technical information such as IP-derived security hashes, browser details, request identifiers, timestamps and security events.
- Resource-access information for books and past papers, including landing-page views and protected PDF stream events.
2. How we use information
- Provide accounts, paper generation, online tests, subscriptions, institutions and resource access.
- Respond to support, sales, legal and technical enquiries.
- Prevent fraud, abuse, unauthorised access, malicious uploads and automated attacks.
- Diagnose errors, improve performance and understand which features are useful.
- Comply with legal obligations and enforce our Terms & Conditions.
3. Cookies and analytics
GeneratePaper may use essential session cookies for login, security and feature operation. We also use analytics and advertising-measurement technologies, including Google Analytics and Meta Pixel, to understand visits and campaign performance. These providers may process device, browser and interaction information under their own policies. Browser settings and supported consent controls can be used to limit non-essential cookies.
4. Contact submissions
Messages sent through the Contact Us page are stored so authorised administrators can respond, track progress and protect the form from abuse. Rate limits, CSRF protection, validation and audit logging are used to secure the submission process.
5. Files and uploads
Administrative uploads, including published PDFs, are validated and scanned using structural checks and available malware-scanning tools. Protected resource PDFs are stored outside the public web directory where configured and are streamed through controlled endpoints.
6. Sharing and service providers
We do not sell personal information. Limited information may be processed by hosting, analytics, communications, payment or security providers when necessary to operate the service. Information may also be disclosed when required by law, to protect users or to investigate abuse.
7. Data retention
We retain information only as long as reasonably necessary for the service, security, accounting, support and legal purposes. Retention periods vary by data type. Security logs and rate-limit records may be kept for a limited period, while transaction or account records may be retained longer where required.
8. Security
We use measures such as secure sessions, CSRF protection, prepared database queries, input validation, rate limits, restricted storage, upload scanning, security headers and audit logs. No online service can guarantee absolute security, so users should also protect their passwords and devices.
9. Your choices
You may request correction or deletion of eligible personal information, ask questions about stored data or object to certain processing by contacting us. Some records may need to be retained for legal, security or transaction requirements.
10. Children and educational use
GeneratePaper is an educational platform that may be used by students under the supervision of parents, teachers or institutions. Users responsible for minors should only provide information necessary for the service and should follow applicable consent requirements.
11. External links
The website may link to WhatsApp, social platforms, payment providers or other external services. Their privacy practices are governed by their own policies.
12. Policy updates
We may update this policy when features, providers, laws or security practices change. The revised date will be shown on this page.
13. Contact
Privacy questions or requests can be submitted through our Contact Us page or sent to info@generatepaper.com.